Alexius International LLC and its affiliates offer ERP Software a Service solution to help you run your business, including a platform and infrastructure for BIMS ERP. As part of running those services we collect data about you and your business. This data is not only essential to run our services, but also critical for the safety of our services and all our users.
This policy explains what information is collected, why it is collected, and how we use it.

Information we collect

Most of the personal data we collect is directly provided by our users when they register and use our services. Other data is collected by recording interactions with our services.

Account & Contact Data: When you register on our website and subscribe to one of our products (BIMS ERP Primo, Essentials, Pro and the specialized modules, etc.), or fill in one of our contact forms, you voluntarily give us certain information. This typically includes your name, company name, email address, and sometimes your phone number, postal address (when an invoice or delivery is required), business sector and interest in our products, as well as a personal password.
We never record or store credit card information from our customers, and always rely on Stripe as a trusted third-party PCI-DSS-compliant payment processors for credit card processing, including for recurring payment processing.

Browser Data: When you visit our website and access our online services, we detect and store your browser language and geolocation, in order to customize your experience according to your country and preferred language. Our servers also passively record a summary of the information sent by your browser, for statistical, security and legal purposes: your IP address, the time and date of your visit, your browser version and platform, and the web page that referred you to our website.

Customer Database: When you subscribe to a BIMS ERP service and create your own BIMS instance, any information or content you submit or upload into your instance is your own, and you control it fully.

This data will often include personal information, for example: your list of employees, your contacts and customers, your messages, pictures, videos, etc. We only ever collect this information on your behalf, and you always retain ownership and full control on this data.

How we use this information

Account & Contact Data: We use your contact information in order to provide our services, to answer your requests, and for billing and account management reasons. We may also use this information for marketing and communication purposes (our marketing messages always come with a way for you to opt-out at any time). We also use this data in aggregated/anonymised form in order to analyze service trends.
If you have registered to participate in an event published on our website, we may transfer your name, email address, phone number and company name to our local offices and to the sponsors of the event, for both direct marketing purposes and in order to facilitate the preparations and booking for the event.
If you have expressed interest in using BIMS or otherwise asked to be contacted by an our staff, we may also transfer your name, email address, phone number and company name to one of our official partners in your country or region, for the purpose of contacting you to offer their local assistance and services.

Customer Instances: We only collect and process this data on your behalf, in order to perform the services you have subscribed to, and based on the instructions you explicitly gave when you registered or configured your service and your BIMS ERP instance.

Our Support staff and engineers may access this information in a limited and reasonable manner in order to solve any issue with our services, or at your explicit request for support reasons, or as required by law, or to ensure the security of our services in order to keep our services secure.

Accessing, Updating or Deleting Your Personal Information

Account & Contact Data: You have the right to access and update personal data you have previously provided to us. You can do so at any time by connecting to your personal account on getbims.com website. If you wish to permanently delete your account or personal information, please contact our Support staff to request so. We will take all reasonable steps to permanently delete your personal information, except when we are required to keep it for legal reasons (typically, for administration, billing and tax reporting reasons).
Customer Instances: You can manage any data collected in your databases hosted by us at any time, using your administration credentials, including modifying or deleting any personal data stored therein.
At any time you can export data and request a complete backup of your database by contacting our support staff using the integrated chat Intercom, in order to transfer it, or to manage your own backups/archive.
You may also request the deletion of your entire database via technical support, at any time.

Safety Retention Period: we retain a copy of your data in our backups for safety reasons, even after they are destroyed from our live systems for a period of six months.

Security

We realize how important and sensitive your personal data is, and we take a great number of measures to ensure that this information is securely processed, stored and preserved from data loss and unauthorized access.

Data Retention

Account & Contact Data: we will only retain such data as long as necessary for the purpose for which it was collected, as laid out in this policy, including any legal retention period, or as long as necessary to carry out a legitimate and reasonable promotion of our products and services.

Browser Data: we will only retain this data for a short period of time, generally 2 months, unless we need to keep it in relation with a legitimate concern related to the security or performance of our services, or as required by law.

Customer Instances: we will only retain this data as long as necessary for providing the services you subscribed to. For databases hosted on BIMS ERP Cloud, if you cancel the service your database is kept deactivated for six months (the grace period during which you can change your mind), and then destroyed.

Safety Retention Period: As part of our security policy, we always try to preserve your data from accidental or malicious deletion. As a result, after we delete any of your personal information (Account & Contact Data) from our database upon request from you, or after you delete any personal information from your instance, or if you delete your entire database, it is not immediately deleted from our backup systems, which are secured and inalterable. The personal data could remain stored for up to 6 months in those backups, until they are automatically destroyed.
We commit not to use those backup copies of your deleted data for any purpose except for maintaining the integrity of our backups, unless you or the law require us to do so.

Transfer of Data

Hosting Services

Hosting Locations: Customer databases are hosted in Google Cloud data center closest to where they are based. Customers can request that their data be moved to one of the other data centers, but may incur in additional costs.
Backup Locations: backups are replicated on multiple continents in order to meet our Disaster Recovery objectives, and are located in the following countries, regardless of the hosting location.

International Staff
In some cases, the personal data mentioned in this Privacy Policy may be accessed by staff members of TIVA SA partners in other countries. Such access will always be done for the same purposes and with the same privacy and security precautions as if it was done by our own local staff, so all the guarantees we provide still apply.

Third Party Disclosure

Except as explicitly mentioned above, we do not sell, trade, or otherwise transfer your personal data to third parties. We may share or disclose aggregated or de-identified information, for research purposes, or to discuss trends or statistics with third-parties.

Cookie Policy

Cookies are small bits of information sent by our servers to your computer or device when you access our services, and unique to you. They are stored in your browser and later sent back to our servers so that we can provide contextual content. We use them to support your activities on our website, for example your session (so you don’t have to login again) or your shopping cart.
Cookies are also used to help us understand your preferences based on previous or current activity on our website (the pages you have visited), your language and country, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We also use third-party services such as Google Analytics, who set and use their own cookies to identify visitors and provide their own contextual services. For more information regarding those third-party providers and their Cookie Policy.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies, or look at the links below.

• Chrome: https://support.google.com/chrome/answer/95647?hl=en
• Explorer: https://support.microsoft.com/en-us/products/windows?os=windows-10
• Safari: https://support.apple.com/kb/PH21411
• Firefox: https://support.mozilla.org/products/firefox/cookies
• Opera: http://www.opera.com/help/tutorials/security/cookies/

We do not currently support Do Not Track signals, as there is no industry standard for compliance.

Policy Updates

We may update this Privacy Policy from time to time, in order to clarify it, or to comply with legal obligations. The “Last Updated” mention at the top of the policy indicates the last revision, which is also the effective date of those changes. If you continue to use our services after such a change, you agree to our updated policy.

Contacting Us

If you have are any question regarding this Privacy Policy, or any enquiry about your personal data, please reach out to the Support staff in-app Intercom chat or contact us via email at howdy@getbims.com.